I am sure noone is ignoring you. Seems like a case of both having a lot of stuff to do and both (wrongly) assuming the other guy will look into it.
That being said, you wrote that it's @mungadungalis that had the problem in your original message. If it is, I dont know what the problem could be. It's possible I checked it out, didn't see any problem and then forgot about it.
If it's @Speedy627 though, its because he is a level 0 user.
The forum is set up with trust levels, where level 0 gives you almost no perks. You get to a higher level through forum activity (reading and viewing topics, reading and viewing posts, liking and receiving likes, and so on).