So I've had this Razer Kraken 7.1 headset for a long ass time since I was in Iran and the ear cushions had started getting worn out and torn apart to the point it was starting to become unusable.
After coming here to Canada I talked to costumer support (No costumer support in Iran) and they asked for my serial number and they said they are gonna send me the parts for free. I was surprised it was free to be honest. I was actually planning to buy it from their store but they removed it for whatever reason after it being out of stock for a long time.
I guess they were done with the thing and they didn't care. It would have been about 15 bucks.
It was supposed to be 2 weeks until it arrived. After 2 weeks it didn't show up and I objected. They for whatever reason redirected me to a subsidiary and resent it for some reason instead of tracking the package or whatever.
Next day it shows up at my door step and I email them and tell em that they don't need to send me another one. They respond with some mumbo jumbo saying that it takes a while for it to arrive as if they didn't even read my email.
Now it's like a month later and the second set of replacement parts arrive. For free.
I have a feeling that the headset won't last long enough to get the second set of new replacements parts. The first set of new cushions will probably outlive it.
Maybe I should tell them to send me a laptop and tell them it hasn't arrived as it should have so they might send me another one.