In light of the most recent case of crunch, particularly affecting live games or games post release:
One of the issues cited was that Developers from Marketing Teams and on to actual Programmers were being made to deal with an “It must be fixed now” style of demands meant to assuage Gamers and Customers.
I admit even in our community, the same attitude seems to pervade at times. For example when the 2.14 patch broke sniping. Yes, our dissatisfaction was justified, but some of us acted like it had to be fixed “right now”. Which occasionally led to IOI-ers saying “That’s not the only thing we’re working on”.
Part of the issue from our side of course is we don’t even know what the progress is after we’ve reported something.
I was thinking if one way of managing this is perhaps that that Publishers and Devs can agree with Gamers on a window in which things will be fixed as well as cut-offs for reporting things to land in those windows.
Or maybe something like a github for games where developers and players can track each other on stuff that’s being worked on? We would also be able to see the scale of workload our beloved devs are facing so we’d have a more measured scale for our expectations.
Something has to give.