Hitman 2 Crashes At Startup

@Travis_IOI @Clemens_IOI

I have had this problem since a few weeks after the game came out. One day the game worked fine, the next, it was crash immediately after the start screen. The Benchmark works however, it is not a software or hardware issue. I recently installed the game on a completely new system and had the error. After looking in the Event Viewer and asking around I have determined that the issue is with your network. I believe my account files are corrupted on your server and this means the game fails to authenticate.

I have contacted WB Support for this, but they have been so utterly useless I can only assume they were doing it on purpose. I would really love to have this issue solved quickly as I never got to fully experience everything the game had to offer.

Here are the results from Windows Event Viewer:

Log Name: Application
Source: Application Error
Date: 16/06/2020 6:07:08 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Cortana
Description:
Faulting application name: hitman2.exe, version: 2.72.0.0, time stamp: 0x5dd54263
Faulting module name: hitman2.exe, version: 2.72.0.0, time stamp: 0x5dd54263
Exception code: 0xc0000005
Fault offset: 0x00000000000d97cb
Faulting process id: 0x35d4
Faulting application start time: 0x01d643b4b9db15c3
Faulting application path: I:\Program Files (x86)\Steam\steamapps\common\HITMAN2\retail\hitman2.exe
Faulting module path: I:\Program Files (x86)\Steam\steamapps\common\HITMAN2\retail\hitman2.exe
Report Id: ceb2e028-fda9-452e-b3ef-3e5a460aea81
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>


1000
2
100
0x80000000000000

9004
Application
Cortana



hitman2.exe
2.72.0.0
5dd54263
hitman2.exe
2.72.0.0
5dd54263
c0000005
00000000000d97cb
35d4
01d643b4b9db15c3
I:\Program Files (x86)\Steam\steamapps\common\HITMAN2\retail\hitman2.exe
I:\Program Files (x86)\Steam\steamapps\common\HITMAN2\retail\hitman2.exe
ceb2e028-fda9-452e-b3ef-3e5a460aea81





Let me know if you need more infomation

2 Likes

Cheers Hardware, both for the tag and helping on the steam forums

Seems you’re using DX11.
In the game launcher settings you can set DX12.
It’s better in most of things and could fix your issue.
As I understood, you’re trying to play on a new rig. I believe new rig has to work with Windows 10, so DX12 should be available for you. Even if not, I think you’re still using W10.
Also if you have only just installed a fresh Windows, don’t forget to install all the drivers.
I don’t know for sure, but seems HITMAN games use Visual C++ packages to work and if you have freshly intalled Windows, you might have forgotten to install them.
Go grab the whole pack of all Visual C++ bundles so the game have no chance to fail this time

Also important note, that HITMAN can’t work with Razor hard/software for unknown reason.
If you have any Razor hardware or software, unistall it completely

1 Like

I’ve tried running it in both and it doesn’t work. As I’ve said before, this is an issue with the game failing to authenticate. The benchmark runs fine. I’ve tried all of these things.