# HITMAN 3 - Technical Support **URL:** \ **Category:** Player Support\ **Created:** [January 21, 2021, 11:01am UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964 "2021-01-21T11:01:13Z")\ **Posts on this page:** 20\ **Page:** 22
**Author:** ![KissmeIrish](https://www.hitmanforum.com/user_avatar/www.hitmanforum.com/kissmeirish/32/9526_2.png) [@KissmeIrish](https://www.hitmanforum.com/u/KissmeIrish)\ **Post date:** [January 28, 2021, 5:20am UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/451 "2021-01-28T05:20:18Z")
**Platform:** Xbox One X Disc **Description** : Cannot download the Hitman 2 Standard Pass even though I own Hitman 2 on Disc. Hitman 2 Expansion Pass and Hitman GOTY Pass have worked (have New York, Haven Island and all Hitman 2016 locations but no H2 locations). When I access Hitman 2 Standard Pass from both Xbox Store or through the Hitman 2 game menu it lists the standard pass at $145 AUD. **Steps to reproduce:** Install Hitman 3 and then reinstall Hitman 2 and go to Hitman 2 store on an Xbox One X **Frequency** : It’s happened every time so far. Also tried accessing the store from the app and from a browser. Standard Pass is still listed with a price even thought it shows me as owning Hitman 2 in my Xbox/MS account. ---
**Author:** ![BlackoutCal](https://www.hitmanforum.com/letter_avatar_proxy/v4/letter/b/82dd89/32.png) [@BlackoutCal](https://www.hitmanforum.com/u/BlackoutCal)\ **Post date:** [January 28, 2021, 6:32am UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/452 "2021-01-28T06:32:03Z")
Platform: Xbox Series X - Deluxe Edition Disk Description: Unable to connect to online at all. Have not imported progression. Error says unable to fetch version information for the HITMAN server. Steps to reproduce: At start up or from the menu. Frequency: ALWAYS Attach: ![20210126_164622](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/9/91dfff0a5127afd80aae7deb0e27adc38a910320.jpeg) ---
**Author:** ![Dennis\_IOI](https://www.hitmanforum.com/user_avatar/www.hitmanforum.com/dennis_ioi/32/9290_2.png) [@Dennis\_IOI](https://www.hitmanforum.com/u/Dennis_IOI)\ **Post date:** [January 28, 2021, 9:30am UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/453 "2021-01-28T09:30:16Z")
I’m sorry to hear you’re experiencing problems. We are in the process of resolving the issue. Let me try to help you - contact: support@ioi.dk. Dennis IOI ---
**Author:** ![MrOchoa](https://www.hitmanforum.com/user_avatar/www.hitmanforum.com/mrochoa/32/123469_2.png) [@MrOchoa](https://www.hitmanforum.com/u/MrOchoa)\ **Post date:** [January 28, 2021, 9:32am UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/454 "2021-01-28T09:32:25Z")
@Urben @Norseman is @Dennis_IOI an official account? just noticed the missing IO Badge. ---
**Author:** ![Urben](https://www.hitmanforum.com/user_avatar/www.hitmanforum.com/urben/32/155460_2.png) [@Urben](https://www.hitmanforum.com/u/Urben)\ **Post date:** [January 28, 2021, 9:37am UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/455 "2021-01-28T09:37:59Z")
Thanks for pointing that out. I have reasons to believe it is an official account, so expect the badge to be added soon. 🙂 ---
**Author:** ![MrOchoa](https://www.hitmanforum.com/user_avatar/www.hitmanforum.com/mrochoa/32/123469_2.png) [@MrOchoa](https://www.hitmanforum.com/u/MrOchoa)\ **Post date:** [January 28, 2021, 9:59am UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/457 "2021-01-28T09:59:06Z")
alright, just wanted to be sure. you never know who’s out there to trick people. @Dennis_IOI no offense 😄👍🏻 ---
**Author:** ![GinYola](https://www.hitmanforum.com/letter_avatar_proxy/v4/letter/g/a8b319/32.png) [@GinYola](https://www.hitmanforum.com/u/GinYola)\ **Post date:** [January 28, 2021, 10:37am UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/458 "2021-01-28T10:37:21Z")
Finally, someone will look into this problem. I killed Erich Soders so many times already ---
**Author:** ![Dennis\_IOI](https://www.hitmanforum.com/user_avatar/www.hitmanforum.com/dennis_ioi/32/9290_2.png) [@Dennis\_IOI](https://www.hitmanforum.com/u/Dennis_IOI)\ **Post date:** [January 28, 2021, 10:43am UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/459 "2021-01-28T10:43:14Z")
Thanks for reporting the issue. We’ve identified what’s causing this and working on a fix. If you have any questions or experience any issues, you’re more than welcome to contact us here (HitmanForum) or support@ioi.dk Dennis ---
**Author:** ![MsErica\_Quinn](https://www.hitmanforum.com/letter_avatar_proxy/v4/letter/m/d9b06d/32.png) [@MsErica\_Quinn](https://www.hitmanforum.com/u/MsErica_Quinn)\ **Post date:** [January 28, 2021, 12:39pm UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/461 "2021-01-28T12:39:06Z")
Hi Dennis! Thank you so much for looking into this. Here is my issue with not being able to launch the game: **Platform:** PC **Description:** Game crashes back to Epic Launcher after pressing Launch Hitman **Steps to reproduse:** Load up Epic launcher. Press play on Hitman 3. Small Hitman 3 launcher loads. Press Launch Hitman 3. Starts to load but then screen goes black for a few seconds and then crashes back to the Epic Launcher. No error message. **Frequency:** Every time I try to play the game from the Epic launcher. My issue is the game crashing to the Epic launcher when trying to run the game: My system is below. Reinstalled H3 several times. Also reinstalled the launcher. Tried two different drives. Verified Files. Ran launcher and game in admin mode. Using DX12 and latest Nvidia Drivers 461.09. No clue what else to do. This is happening on the deluxe version. H1 and H2 work flawlessly through Steam. CPU: Intel® Core™ i7-8700K CPU @ 3.70GHz (3696 MHz) Memory: 16345 MB OS Version: Microsoft Windows 10 64-bit (Build 19042.746) Graphics Card Vendor: NVIDIA Corporation Graphics Card: GeForce GTX 1070/PCIe/SSE2 Graphics Card Memory: 8192 MB This was the error from the event viewer: Log Name: Application Source: Application Error Date: 1/21/2021 9:50:09 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Description: Faulting application name: hitman3.exe, version: 3.10.0.0, time stamp: 0x60084611 Faulting module name: ucrtbase.dll, version: 10.0.19041.546, time stamp: 0x43cbc11d Exception code: 0xc0000005 Fault offset: 0x0000000000028565 Faulting process id: 0x1150 Faulting application start time: 0x01d6f071a97afd10 Faulting application path: C:\Program Files\Epic Games\HITMAN3\retail\hitman3.exe Faulting module path: C:\WINDOWS\System32\ucrtbase.dll Report Id: dd574fde-609d-4ea2-a033-d7979d2f23bb Faulting package full name: Faulting package-relative application ID: In addition, I have also tried older versions of the Nvidia drivers released in December and disabled almost all background processes but the crashing back to the Epic launcher still exists. ---
**Author:** ![esisice](https://www.hitmanforum.com/user_avatar/www.hitmanforum.com/esisice/32/9125_2.png) [@esisice](https://www.hitmanforum.com/u/esisice)\ **Post date:** [January 28, 2021, 12:47pm UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/462 "2021-01-28T12:47:48Z")
please listen to me… i have the same problem, but the first 2 days it ran smooth. then after a small game update of 500mb that appeared in the launcher, it does what you just told. the problem is not on YOUR side… you don’t need to reinstall graphic driver and aaall the shit cause you are not the problem with this game or your computer. the problem is probably their servers. ---
**Author:** ![Rafik\_Haizal](https://www.hitmanforum.com/user_avatar/www.hitmanforum.com/rafik_haizal/32/10365_2.png) [@Rafik\_Haizal](https://www.hitmanforum.com/u/Rafik_Haizal)\ **Post date:** [January 28, 2021, 2:47pm UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/463 "2021-01-28T14:47:28Z")
**Platform:** PS4 (PSN: ubaiis) Hitman 3 Deluxe Edition digital (pre-ordered) **Description** : 1. Every time I try to start Hitman 3, the game tries to connect to the server but then throws up the ‘connection failed’ screen. I get ‘failed to fetch configuration’ which is different from the ‘fetch profile’ and ‘online resources’ warnings other people have been getting. 2. I do not have the artbook or ost in my IOI account. 3. My Hitman 2 progression is not available in my IOI account, Hitman 3 is not listed in the linked account section of my IOI account, but my guess is because I haven’t been able to connect to H3 servers. **Steps to reproduce:** 1. After pressing X button, shows message ‘CONNECTING’. 2. Changes to ‘AUTHENTICATING’ seconds later. 3. ‘CONNECTION FAILED’ message pops up. I think this issue is most likely limited to a few people who carried over their profiles on launch day when the carryover site was buggy. I believe my profile/IOI account was corrupted which is why it’s not being recognized **Frequency** : Every time I try to play ![20210125_201419](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/c/c54745d337f10c20fdda9f297fc1195a4d44fb7f.jpeg) ![20210127_185009](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/b/bd3e9672fbef0678aea81d08d8afc62eca5ea9d7.jpeg) ![20210127_185130](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/0/03792530ea9ca9a9235b265413bf2fe1e4277a31.jpeg) ![screenshot-account.ioi.dk-2021.01.20-15_10_17_2](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/f/f856f9d1dba60532f5a9a0242f5c5e6bf5f8e773.jpeg) ![20210125_201419](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/c/c54745d337f10c20fdda9f297fc1195a4d44fb7f.jpeg) ![20210127_185009](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/b/bd3e9672fbef0678aea81d08d8afc62eca5ea9d7.jpeg) ![fetch](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/a/a13fe347f071304bce2cb1352fc17db8a8fa6fc3.jpeg) ![screenshot-account.ioi.dk-2021.01.20-15_10_17_2](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/f/f856f9d1dba60532f5a9a0242f5c5e6bf5f8e773.jpeg) ![screenshot-profile.hitman.com-2021.01.28-14_17_52](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/8/8049379aa5bc8f6835a47e9735afd29ba516cac9.png) ---
**Author:** ![S4N](https://www.hitmanforum.com/letter_avatar_proxy/v4/letter/s/edb3f5/32.png) [@S4N](https://www.hitmanforum.com/u/S4N)\ **Post date:** [January 28, 2021, 3:07pm UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/464 "2021-01-28T15:07:51Z")
**Platform:** Nintendo Switch Hitman 3 cloud version **Description** : 1. Every time when I finish a mission, the game deconnects me and I have not the victory screen. 2. After that the game doesn’t want to reconnect back and I have to relaunch it. **Steps to reproduce:** 1. Finish a mission. **Frequency** : Every time I try to play ---
**Author:** ![Phishfinger23](https://www.hitmanforum.com/letter_avatar_proxy/v4/letter/p/cab0a1/32.png) [@Phishfinger23](https://www.hitmanforum.com/u/Phishfinger23)\ **Post date:** [January 28, 2021, 3:39pm UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/465 "2021-01-28T15:39:35Z")
I asked this 5 days ago and have been waiting for an update. Still can’t get the confirmation email to set up an account so I can carry over my progress and even though I own all the games digitally the hitman 2 access pass is still £54.99 in the MS store. I’ve read all the faqs that I’ve seen and none seem to help with this. Please let me know if I’ve missed something or if there’s a solution thanks ![Screenshot_20210128-153416_Samsung Internet](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/d/daa010b91460456a127092f3f063fa460bc90b80.jpeg) ---
**Author:** ![Dennis\_IOI](https://www.hitmanforum.com/user_avatar/www.hitmanforum.com/dennis_ioi/32/9290_2.png) [@Dennis\_IOI](https://www.hitmanforum.com/u/Dennis_IOI)\ **Post date:** [January 28, 2021, 4:07pm UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/466 "2021-01-28T16:07:47Z")
Hi Phishfinger, We’ve identified what’s causing this and it is on our radar! We are working hard to get it fixed as soon as possible. If you require any further information, feel free to contact - support@ioi.dk Keep an eye on this page (updated regularly): [HITMAN 3 - Known Issues](https://www.hitmanforum.com/t/hitman-3-known-issues/2965) Dennis IOI ---
**Author:** ![Phishfinger23](https://www.hitmanforum.com/letter_avatar_proxy/v4/letter/p/cab0a1/32.png) [@Phishfinger23](https://www.hitmanforum.com/u/Phishfinger23)\ **Post date:** [January 28, 2021, 4:12pm UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/467 "2021-01-28T16:12:38Z")
Brilliant, thanks for the update! Just glad its not me doing something wrong lol ---
**Author:** ![Rafik\_Haizal](https://www.hitmanforum.com/user_avatar/www.hitmanforum.com/rafik_haizal/32/10365_2.png) [@Rafik\_Haizal](https://www.hitmanforum.com/u/Rafik_Haizal)\ **Post date:** [January 28, 2021, 6:15pm UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/468 "2021-01-28T18:15:10Z")
PLATFORM: PS4 (Hitman Deluxe, Digital) DESCRIPTION: Failed to fetch configuration, cannot connect to online. Have never been able to connect since launch. Help me Obi Wan Kenobi, you’re my only hope! STEPS TO REPRODUCE: Attempt to connect to online! FREQUENCY: ALWAYS MY ACCOUNTS IOI: ubaiis PSN: ubaiis ---
**Author:** ![Mehmnoch](https://www.hitmanforum.com/user_avatar/www.hitmanforum.com/mehmnoch/32/9688_2.png) [@Mehmnoch](https://www.hitmanforum.com/u/Mehmnoch)\ **Post date:** [January 28, 2021, 6:41pm UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/469 "2021-01-28T18:41:49Z")
**Platform:** PC Disc or digital? Digital **Description** : No Hitman2 maps, carryover done. **Steps to reproduce:** Launch the game, go on Hitman 2 maps **Frequency** : Everytime. ---
**Author:** ![Jose\_Manuel\_Lll](https://www.hitmanforum.com/letter_avatar_proxy/v4/letter/j/b9e5f3/32.png) [@Jose\_Manuel\_Lll](https://www.hitmanforum.com/u/Jose_Manuel_Lll)\ **Post date:** [January 28, 2021, 6:43pm UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/470 "2021-01-28T18:43:41Z")
Yo estoy igual que tú, desde el día del lanzamiento el mismo problema ---
**Author:** ![Jose\_Manuel\_Lll](https://www.hitmanforum.com/letter_avatar_proxy/v4/letter/j/b9e5f3/32.png) [@Jose\_Manuel\_Lll](https://www.hitmanforum.com/u/Jose_Manuel_Lll)\ **Post date:** [January 28, 2021, 6:46pm UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/471 "2021-01-28T18:46:16Z")
Solucionaste algo.? Yo tengo el mismo problema desde el día de lanzamiento ---
**Author:** ![gravy1333](https://www.hitmanforum.com/letter_avatar_proxy/v4/letter/g/7c8e57/32.png) [@gravy1333](https://www.hitmanforum.com/u/gravy1333)\ **Post date:** [January 28, 2021, 7:49pm UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/472 "2021-01-28T19:49:28Z")
IO Interactive has stated they are working on allow PC players to get Hitman 2 maps without paying and it will come out in the coming weeks. You just have to wait. [Previous page](https://www.hitmanforum.com/t/hitman-3-technical-support/2964.md?page=21) [Next page](https://www.hitmanforum.com/t/hitman-3-technical-support/2964.md?page=23)