# HITMAN 3 - Technical Support

**URL:** <https://www.hitmanforum.com/t/hitman-3-technical-support/2964>\
**Category:** Player Support\
**Created:** [January 21, 2021, 11:01am UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964 "2021-01-21T11:01:13Z")\
**Posts on this page:** 1\
**Showing post:** 392

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**Author:** ![Hitman\_HQ](https://www.hitmanforum.com/user_avatar/www.hitmanforum.com/hitman_hq/32/1157_2.png) [@Hitman\_HQ](https://www.hitmanforum.com/u/Hitman_HQ)\
**Post date:** [January 26, 2021, 7:15pm UTC](https://www.hitmanforum.com/t/hitman-3-technical-support/2964/392 "2021-01-26T19:15:58Z")

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PC

Digital

I have had an ioi account for years, used it on steam, and linked with many of your games when I set up my epic games account, their system claimed those credentials were not valid and insisted I make a new ioi account. I contacted Epic before doing this and was told it was not going to cause a problem with the carryover stage.

When I bought my Hitman 3 game (deluxe) it would not carry over, this is a repeated thing, let me give you step by step on what happens.

1. it finds the source account without issue (this is the one I have my Hitman 1&2 among other ioi games located on and it is also the original ioi account)

 ![image](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/b/b5aac860d7a34a01eafc7bf251688c194bd968a7.png)  
2) Export progress shows a huge list of all of the progress

 ![image](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/b/b32eedeaacf17faf23e8b13b51e3d257126b02b5.png)  
3) I review progress  
4) it shows no target account found…  
 ![image](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/9/9592626f5951dca0f60c9d59a8f6210115335a55.png)  
This is the same no matter what I do…

Epic has said to contact you (ioi) and get one of the two things done  
1)link my two ioi accounts into one?  
2)that you unlink HM3 from the ioi account listed as

 ![image](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/5/539881cb8f7aa94dbfd9ff3348298e8f1d23c35c.png)  
and link it to the account with ioi listed as  
 ![image](https://hitmanforum-v6-s3-uploads.s3.dualstack.us-west-1.amazonaws.com/original/2X/8/8a9eebed9bfcaaf9e93b9dd236ad76ad1ee3c0d7.png)  
As you can see the two accounts are listed with two different emails, and I believe this is a MAJOR problem… can you please help

**NOTE**  **Epic has identified an issue in which their system was telling Random players that their existing ioi account was invalid and that they would need to make a new one**

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_[View the full topic](https://www.hitmanforum.com/t/hitman-3-technical-support/2964)._