Hitman & Hitman 2 PS4 connection failure


#1

Hi
Let’s start with… big fan of the series :slightly_smiling_face: I was really looking forward to play Hitman thanks to Complete Season 1 via Playstation plus. I downloaded the game around 4 days ago and from the very beginning I’m having the same connection issues.

Hitman failed to connect or to authenticate with servers.

I have a PS4 (updated), I’m located in Poland

  1. I’ve already reinstalled the game
  2. Reset settings on my PS4
  3. Changed the wifi to another network (mobile LTE)
  4. Installed Hitman 2 (same connection issues)
  5. I was even hitting “Retry” for like 15 times in a row :slight_smile:

I’m only able to play offline which kind of sucks.
I would appreciate any help from the technical support.


#2

In the future, please post in #hitman-technical-support.

You can check the status of the servers here:


#3

Thanks
Sorry, I’m new here. Checked the status several times. PS4 servers seem to be fine.


#4

You may want to read this thread to see if you can find a solution.


#5

Thanks again. Seems like people are having similar problems from time to time but no solution yet :confused: Google DNS aren’t helping :confused:


#6

It may be an ISP issue. All other internet activities work? Browser, (other) downloads, upload?


#7

Everything works perfectly fine.


#9

I meant the internet connection. Hitman is still in the offline mode.


#10

Is your router set to use 8.8.8.8 as primary DNS?


#11

tried it already. Nothing.


#12

Try 1.1.1.1


#13

Nothing.
I’m starting to think that there might be something with my router. I’m using Linksys Velop via wifi. On the other hand, PS4 connected via Personal Hotspot also doesn’t work.


#14

Here is something interesting… I’ve just downloaded Hitman via Steam on my Macbook and… it works.
So it’s not the router. It’s something with the PS4 settings.


#15

Found the solution. Maybe it’s something for #hitman-technical-support or someone from Playstation Network.

Let’s start with. THE GAME IS WORKING!!! :slight_smile: Thanks everyone for help.
The problem is that it’s not working with my main PSN account.
I’ve created a new account on my PS4, verified etc. … and the game just works (under a different account).
Seems like it’s some kind of a bug with my PSN-ID. Not sure if it’s IOI server or PSN causing problem. I will try to contact tech PS tech support tomorrow morning and try to figure it out.


#16

Do other online games work under that account? Maybe you’ve been banned or blacklisted for something. Just throwing the possibility out there.