HITMAN on Stadia

The longest maintenance of HITMAN game, huh?
What is it, about 2 days offline?

Yep, 48 hours of downtime for the Stadia servers (although the game can still be played in offline mode). Seems reasonable to me seeing as I assume that a team will have to install the H3 launcher (and the H1/H2 Access Packs) on to the Google PCs that power the Stadia cloud service.

Looking forward to the game coming back as a brand new shiny HITMAN 3 version on Wednesday!

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Just wanted to give an update to all the 5 Stadia players here that most (if not all) Stadia specific problems seem fixed in HITMAN 3!

Puddle electrocutions now seem to be working as intended, hidden stashes are working, and they seem to have resolved the “Best Case” challenge problem by giving MK II briefcase by default (I have it unlocked though I never completed the challenge pack).

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There’s a Lenovo promo that gives you 3 free months of Stadia Pro. Includes Hitman 3 launcher with Hitman 1 content.

Pleasantly surprised honestly, in terms of input lag. It doesn’t really feel any different from playing native. Image quality could be better though.

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I got Hitman GOTY & Hitman 2 Gold for a combined price of £22 on Stadia, it does play suprisingly well, i use my ps4 controller

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Well I thought it was going to be temporary, but the Stadia version is unplayable for me since about 2 weeks… is anyone else in this situation ? It seems to be a regional or profile issue for some people according to discord, I don’t know.

It happens when I don’t have my PC because I’m not @home, sweet :sweat_smile:

I will reopen a ticket, last time they told me to check my internet connection (what a joke, hitman client is hosted on Google servers… it’s not a network issue on my end I can play in offline mode), so I gave up. But the issue really persists, the game is unplayable online since 2 weeks.

Anyone in EU available to try ?

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I’m in exactly the same boat, the game has been in an absolute state trying to do anything in Online mode recently on Stadia, issue dated back to at least The Liability ET in Berlin if not earlier.

I submitted a Zendesk ticket yesterday about this issue and got a similar response to you Hardware. Haven’t yet replied as Adrian at IOI has asked me to do a speedtest and some other bits that will take me a bit of time to do, but I KNOW the issue isn’t on my end. I’ve got decent, stable internet and I have no problem at all connecting to Stadia and loading the H:WoA executable nor keeping that connection to Stadia going: the executable itself stays running fine with no lag etc. The problems are all related to the Stadia hardware at Google’s end not connecting to the HITMAN server properly (and not maintaining connection on the occasions where you do manage to access Online mode).

I’m not sure whose fault it is, but the issue is definitely in the connection between Stadia and the HITMAN server and not a problem between player-side Stadia clients and the Stadia hardware/servers. If it is IOI’s problem then it needs an urgent fix, and if it’s an issue at Stadia’s end then we need IOI to use a bit of commercial clout and lean on Stadia to find the fix.

Oh to be back on PC, get on Peacock and bin this disastrous Online mode off forever…

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Not from EU but North America.

I’m not sure about how it works regionally but the Hitman servers has been working on and off again for the last 2 weeks. Currently not working for me in North America as of since two days ago. To clarify in case IOI sees this (although I already contacted support too), the problem is specifically with the Hitman IOI servers and NOT Stadia servers. I can play Hitman on Stadia in “offline mode” (connected to Stadia servers but not Hitman servers) just fine. The problem is squarely on IOI’s end.

I raised a support ticket earlier, at first I got the boilerplate error message again. Ironically, the Hitman servers were back up for me by the time IOI support responded.

After I clarified that the problem was most certainly on IOI’s end (for reasons clarified above), I got a generic message about how “the team will hopefully get to the bottom of this issue”. Then, the Hitman servers went down again, so I reopened my ticket with support. To their credit, the support person did say that “we have received similar reports from other players about this issue”, so at least they know it’s not just me.

However, the final support message then morphed into another boilerplate suggestion about “network troubleshooting”, and the support person put my ticket “on hold”. At this point I assumed this meant they would be ignoring further feedback so I stopped replying.

Full screenshots of the exchange with support, so others won’t have to deal with the same nonsense: Hitman Support about Stadia Hitman Servers - Album on Imgur

Anyways. This whole thing kind of reminds me of the Smuggled item Stadia bug from way back. Different users randomly had the issue at certain times with no clear pattern as to who was affected.

I hope that the issue is resolved in any case, and that IOI does not put this issue low in their priorities simply due to the overall lower player base of Stadia. I love Stadia for how it can bring high end gameplay to users on low end PC’s, but if need be I will go back to playing Hitman on Epic with low FPS. I’ll take that sacrifice for a game that actually works.

As a final data point (this is Hardware’s own website, but just for the benefit of any others viewing this), https://hitmanstat.us/ clearly shows that there is an abnormally large number of Stadia users reporting Hitman server problems in the last week or two. Scroll down to the line graph.

TL;DR North American user also having problems here, support ultimately didn’t say much even after clarifying the problem with a lot of evidence.

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Thank you for your feedbacks, I appreciate it :+1:

It seems that we have the same issues then, I will reopen my ticket. I hope they are working to get to the bottom of this, they might be on vacation :grinning_face_with_smiling_eyes:

Hitmanstat.us counters show a clear trend on Stadia for about 2 weeks.

@Travis_IOI @Clemens_IOI @ioi_christianco @ioi_lukasz

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It seems like it’s been a 1-month issue, I guess the patch broke something on stadia.

For nearly a month now, server issues on Hitman for Stadia have left the game nearly unplayable. I’ve already submitted multiple support requests to IO Interactive and Stadia, to no avail. Contacting them on Twitter yields no reply. I know others in the community have been experiencing this; a few posts have popped up in this subreddit. https://hitmanstat.us/ consistently shows Stadia players having much more issues, but not enough people seem to know about the website for the issue to be considered a “significant problem.” We got 26 reports a few days ago and the threshold is 50; can some people on the subreddit submit reports so that it reaches the threshold and IOI actually decides to fix the issues?

An official statement on the situation would be appreciated. In the meantime, I have added a message on hitmanstat.us

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I’ll quote that Reddit link once I’ve got enough game-state-capture examples to reply on my existing Zendesk ticket to Adrian at IOI next week, will help to show that this is a widespread issue amongst the Stadia playerbase and not because isolated individuals have dodgy internet connections.

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Even if some ppl have dodgy internet connections, this does not explain these problems since the hitman client is hosted in Stadia datacenters. That’s the great thing about the cloud haha, things like this can’t come from the player :grinning_face_with_smiling_eyes:

Even the message says it’s a server error :

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Oh yeah absolutely, I know for absolute sure that the issues we’re having aren’t because of dodgy connections at our end, but using that Reddit thread (and this one on HMF) in communications to IOI Tech Support removes the possibility for them to fob you off with an incorrect diagnosis by suggesting that it’s an isolated error at the player’s end: that kinda bullshit doesn’t fly when many varied players across the globe are all experiencing the same problem. :+1:

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Just replied to my active Zendesk ticket about the ongoing Stadia issues, copied in my reply below. The ball is firmly in IOI’s court, IMO:

Hi Adrian,

Thanks for your reply. My issue is still persistent and I can still connect to Stadia smoothly and without any problems (including playing HITMAN: World Of Assassination in Offline mode on Stadia): my issue is 100% a problem between the version of H:WoA on the Stadia-side having trouble making connections to IOI’s HITMAN Server, because the only thing I have trouble with is running H:WoA specifically in Online mode.

To go through the troubleshooting information you requested below:

  • Platform ID/ Gamertag/Username: Stadia / scat1620#8472
  • IOI account and associated email address: [redacted for HMF]
  • Locations (Where is the issue occurring?): Across the entire game when playing in Online mode; no issues at all when playing in Offline mode
  • When did the issue first start occurring: Since at least The Liability Elusive Target in Berlin (17th June), maybe a week or two earlier
  • Frequency ( Has the issue occurred one time, multiple times, or every single time?): Happens most times I try to play the game. Occasionally I’ll get a completely responsive/uninterrupted session in Online mode, but usually this is after several frustrating experiences of the game struggling to connect to the HITMAN Server beforehand.
  • Have you requested a profile data deletion in the recent past: No
  • Screenshots/A quick video directly showing any error message you receive, or the disconnect as it happens: Please see below several examples from Stadia game state video captures over the past couple of days, videos captures on Stadia are limited to 30 seconds so can’t show the entire looooong attempted connection times for these captures, just a 30 second excerpt.
  1. https://stadia.google.com/capture/2abe6397-83e0-43cf-932e-d558b93456cb

  2. https://stadia.google.com/capture/3939982e-797c-415e-83a1-db7bd719bdd3

  3. https://stadia.google.com/capture/6a58d79e-7203-4e15-99fe-054d0a40fada

  4. https://stadia.google.com/capture/70297dd2-0005-44da-b14f-10b4970afbbf

  5. https://stadia.google.com/capture/c099f8bf-1a1f-41ad-ba7c-de13885188d7

  6. https://stadia.google.com/capture/34c5e933-adea-4695-9c8c-cfa685f974e2

  7. https://stadia.google.com/capture/4c47439f-944d-4e5f-b0e7-9ba3a1468596

  8. https://stadia.google.com/capture/9ea33bf0-7355-4c14-bad1-cc8c87a63afc

  9. https://stadia.google.com/capture/d90c9335-ea82-47bb-a027-e6f2eecb4f2c

  • Also, from a computer connected to the same network you are playing HITMAN on. please perform a speed test here and send me a screenshot (Please make sure to be connected to a server relevant to your current location): [Attached to email I sent Adrian]

For your information, this seems to be a widespread issue amongst the playerbase on Stadia and not just an isolated problem with my account. Please see the following threads on Reddit and HitmanForum for examples of other Stadia players experiencing similar issues which may or may not have been directly reported to IOI via the Zendesk support system.

The fact that a number of Stadia players are experiencing the same issue and that it relates to the Stadia copy of H:WoA connecting to the HITMAN Server rather than players simply struggling to connect their individual client devices to Stadia itself strongly suggests that the issue is a systemic problem that IOI and Stadia need to solve together, and that player connections are not the cause of that problem.

I hope that this can be investigated ASAP because the game is currently very-near unplayable for me on Stadia, and for a number of other Stadia players located across the globe.

Thanks and kind regards,

[scat’s IRL name]

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Just found this. Both Google and IOI acknowledged the issue between them 5 days ago, and yet IO has not officially communicated about this or even notified its own support team. This is very strange.

Hi everyone, I wanted to chime back in here and let you all know that both the Stadia team and IO Interactive are aware of the issue and attempting to track down a fix. Stay tuned and I will update this topic when I know more.

ChrisFromGoogle, Community Specialist
‎07-15-2021 02:35 PM

I have updated hitmanstat.us accordingly.

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I replied to Adrian on my Zendesk ticket to advise of this update. While it doesn’t do anything to solve the problem until Stadia/IOI actually find a fix between them, it might help the Support team manning the Zendesk emails to be aware that this is [apparently] a known issue so that they can advise anyone else who gets in contact with them about this.

Likewise, might be worth giving a heads-up to @Travis_IOI and @Clemens_IOI of this development in case anyone brings up the current Stadia WoA Online Mode issues in next week’s IOI Insider stream, so that they can respond with latest accurate info.

I just received an answer from the support, they are aware and they now acknowledge the issue.

I would like to let you know that we’re currently investigating the problem you’ve encountered as similar reports from other players reached us as well. While I can’t offer you a solution yet, be assured that our developers are already looking into it.

I’ll put this ticket “on-hold”, and we’ll reach out to you as soon as we have more information available. We do our best to find a solution to your ticket as fast as possible. Please know that it can take a few days until we coordinate and focus our efforts on doing so.

In the meantime, you can also keep an eye on our social media channels where we share any updates as well.

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LEts hope that today’s update finally fixes the game… I went back to completing H2 on Steam for the last few weeks, but it is really weak and embarassing that the stadia version has been broken for so long now. For so long in an active phase of the game getting updates and roadmaps and stuff, it’s not like this game is old and forgotten -.-

EDIT: I don’t want to be overly optimistic, but since the patch I could play for ~4 hrs without a single disconnect… Maybe I’m lucky, but it’s looking good!

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Tried this tonight. It’s pretty damn impressive.

The image is very clear. Controls are super responsive, very little input lag. It’s free.

There are a few issues I had with connection and the controls getting out of hand, but I’m going to chalk that up to my own internet connection rather than Stadia’s servers. I experienced some screen tearing twice in my 1.5-hour test, and numerous times where the controls would get stuck moving in one direction, every 3 minutes or so.

Fun facts about the Free version:

  • After completing all the Prologue stuff, the Legacy cinematic doesn’t play, the Hitman 3 Launch trailer does instead. (The “Call me 47” cutscene gets cut off before the Legacy cinematic is shown, but you can still watch it by replaying the cutscene.)

  • Dartmoor Garden Show is free!! Also, the Sebastian Principle is also free, but you’ve got to find it yourself in the menu. (The rotation of “new escalations” tile is replaced by a big “Upgrade to Full Game” option on the main page.

  • And uhhhhh Mills Reverie appears in the menu? Is this a Stadia bug or a Free version bug? Holiday Hoarders and Hokkaido Snow Festival are still unaccounted for.

  • Location rotation shows off what the current location is available, and the period of time it is available.

EDIT: Also, pro tip: If you try to make a Stadia account through the Hitman 3 Starter page, it’ll force you to use the Stadia Pro trial to create your account.
BUT, if you go to the Destiny 2 page instead, you can add that to your account, it’ll activate Stadia and you can then go play Hitman 3 Free, without being forced to use up their free trial.

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