Platform: PC, Steam
So during March of last year I believe my IOI account was locked as looking back through my inbox that’s around when I stopped receiving emails from them. However I did not realise my account had been locked until recently when I tried logging in to it to carry over my H2 progress into H3.
I am not able to receive password reset emails, and I can’t use a new account to transfer progress because my old one was already linked to my H2 and I can’t unlink it without access to the account.
So on January 29th I sent my original ticket to Zendesk. The ticket number is 11808.
Eventually after 13 emails back and forth with the Zendesk staff, they finally conclude there is nothing I can do from my end and they tell me they have escalated the ticket to the dev team on February 7th.
I have not received any human contact from Zendesk or IOI since then. I submitted another Zendesk ticket a week and two weeks after I was told my case was escalated, asking for a follow-up on 11808 but I still haven’t received anything.
It has now been over a month since the initial ticket and over three weeks since I’ve had any human response from the support team.
I’ve @ed them on Twitter and posted about it in the discord but still haven’t received any official response since February 7th so now I’m posting here.
Can I get a follow-up on ticket 11808? I’m fairly certain it’s a simple fix and just requires a dev to go into my account’s properties to tick/untick a box.
Thanks in advance.