No access to envy

Tom_Revill · September 29, 2021, 10:50pm

I bought the Act 6: Envy DLC for Hitman on the 29th September.

While showing on Epic launcher its not activating in game.

Things I have tried

Reistalling the game
Verifying game files
Turing the DLC off and On again.

Any help woud be great!

Opened a ticket too !

teallen1996 · September 29, 2021, 11:29pm

I’m on Xbox. I’m having another similar access problem. I CAN access Envy and the Deluxe Escalation for Mendoza, however I cannot access anything else relating to Mendoza (main mission, contracts or escalations). Tried uninstalling and reinstalling both Mendoza, and the entire game/expansions. It is only mendoza that I cannot access, and has only been since this update yesterday.

Alex_Jay · September 30, 2021, 2:10am

I have the same problem.

Bruce_Shaqinson · September 30, 2021, 6:37am

Dear still problem exit i open a support ticket hope thet do something

Matija_Sipus · September 30, 2021, 1:10pm

When you open the game and go to store and click on any sins DLC it will automatically
open Epic store where You can buy that DLC. But when you go to Envy, there is a message
page is not found (error 404). Obviously there is a problem with registering of the DLC. I have put ticket to IOI support more then 24 hours ago but still no answer.

Clemens_IOI · September 30, 2021, 2:28pm

Hey.

We are aware of this issue, and we’re investigating it.

Matija_Sipus · October 1, 2021, 2:49pm

My dear Watson. What kind of conspiracy have you uncovered?

Clemens_IOI · October 1, 2021, 3:32pm

Hey all!

We just released a small hotfix for PC that fixes this issue.

staredcraft · October 1, 2021, 4:03pm

Except now I’m getting an error that says this and yes I both verified the files, as well as uninstall/reinstall the dlc

Fane_Ben_Mezd · October 1, 2021, 5:15pm

Same here
Just here to write that.

Matija_Sipus · October 1, 2021, 7:05pm

There was an error starting a contract!
Hell yeah i know Hector and Hector knows me, but still…

Bruce_Shaqinson · October 1, 2021, 9:16pm

same here error starting a contract!

Tom_Revill · October 1, 2021, 9:41pm

Same here Cant start the contract

Alex_Jay · October 2, 2021, 3:31am

Now I’m getting the error message instead.

MOTSTHitman · October 2, 2021, 10:20am

Come on! What Fork is that?

antinomyparadox · October 2, 2021, 11:52am

Here we go

MOTSTHitman · October 2, 2021, 12:19pm

Tell me ioi know this new problem PLZ

Fane_Ben_Mezd · October 4, 2021, 6:18am

So did anyone work his way out of this? I still get the error message on the escalation. Did we have any news from IOI?

Tom_Revill · October 4, 2021, 8:30am

Known issues have changed!

No access to Envy DLC after purchase on EPIC.
We’re aware that some players are experiencing no access to the Envy DLC after purchase on EPIC Game Store, and we’re investigating this matter.
→ Status : PARTIALLY FIXED.

Ibbe · October 4, 2021, 10:15am

PC players who can’t access Envy, updates will be posted in this Twitter thread https://www.twitter.com/IOInteractive/status/1444941117531766787

Let’s start the week with an update on this fix! There’s a small number of PC players still having issues getting access to the Envy content. We’re hard at work on a second update to resolve this. Updates to come in this thread.

Update:
All PC players should now be able to access the Envy DLC.

Our second update has now been rolled out and we expect that all PC players can now access their content. Let us know here if you’re still having issues.