Official HITMAN 2 Technical Support Thread


#232

So I read through the forums and found this topic:


The OP tried to attach the Visual Studio 2017 Debugger to hitman2.exe so I thought I might try that as well.
I have downloaded the Community edition of VS 2017 from MS and installed it with more or less default settings of .NET, C++ and Windows presets.

Then I started the VS2017, attached the debugger to the game exe and loaded my save that used to CTD on 3:56:33 , but it didn’t crash. I’ve waited until 4:08:40 and it didn’t crash, then I quit the game and checked the VS debugger. What I saw is that there apparently was an exception thrown, but it didn’t cause H2 to CTD because of the debugger.

Module Information: 6.1.7601.24291 (win7sp1_ldr_escrow.181110-1429)
Original location: C:\Windows\System32\ntdll.dll

Exception thrown at 0x0000000076D62B04 (ntdll.dll) in HITMAN2.exe: 0xC0000005: Access violation writing location 0x0000000000000024. occurred

C:\Program Files (x86)\SteamLibrary\steamapps\common\HITMAN2\Retail\ntdll.pdb: Cannot find or open the PDB file.
C:\Windows\System32\ntdll.pdb: Cannot find or open the PDB file.
C:\Windows\ntdll.pdb: Cannot find or open the PDB file.
C:\Windows\symbols\dll\ntdll.pdb: Cannot find or open the PDB file.
C:\Windows\dll\ntdll.pdb: Cannot find or open the PDB file.

Call stack:
ntdll.dll!0000000076d62b04()
ntdll.dll!0000000076d5d261()
HITMAN2.exe!00000001503309b6()
HITMAN2.exe!0000000150212d27()
HITMAN2.exe!00000001502a912d()
HITMAN2.exe!000000014463c8b3()
kernel32.dll!0000000076b259cd()
ntdll.dll!0000000076d8385d()

Debug output:
The thread 0x1650 has exited with code 0 (0x0).
The thread 0x23d0 has exited with code 0 (0x0).
The thread 0x1c20 has exited with code 0 (0x0).
The thread 0x1914 has exited with code 0 (0x0).
The thread 0x1d0c has exited with code 0 (0x0).
The thread 0x10d8 has exited with code 0 (0x0).
The thread 0x84c has exited with code 0 (0x0).
The thread 0x1d40 has exited with code 0 (0x0).
Exception thrown at 0x0000000076D62B04 (ntdll.dll) in HITMAN2.exe: 0xC0000005: Access violation writing location 0x0000000000000024.

Here is a Screeshot of VS:

I haven’t tried it a second time for now, but it seems ok as a temporary workaround, I guess.
It’s would be bothersome to let VS Debugger run in the background, but not as frustrating as constant crashes.

UPD: I have tried it a couple of times more, and it seems, that as soon as I try to actually play after an exception is thrown, the game freezes for good. So I still can’t play, even with Visual Studo running in the background. And if the game was autosaved after the exception occurred, then this save becomes “corrupted” and will throw an exception upon loading. It’s also not always “ntdll.dll”, the second time I tested I got this:


I hope you guys will fix it as soon as possible, or at least tell me what’s the problem here, maybe I need a different dll version or something like that. I’m not very familiar with C++ and all the dependencies but I’m willing to learn what to do .
@Travis_IOI
@Clemens_IOI
@ioi_christianco
@ioi_jonasm

Please do not hesitate to contact me if I can provide any additional information.

Best regards,
-Alex


Hitman 2 Crashing with 0xc0000005
#233

GTX 1060
FX 6300
RAM 12 gb ddr 3
1360x768

And the framerate is erratic. some place i have 60 fps steady, someplace it’s crawling around 19 fps.
In miami, in a room where you can kill robert knox using high octane fuel, the framerate can reach 15 fps.
Too much effect, light shaft, and bloom placed a great burden on my pc. I hope IOI can optimize the game or at least give us option to disable those.


#234

I figured it out. This was an issue with the first and i found a fix that was for season 1. go into your files for hitman 2 and look for a file similar to this C:\Users\XXXX\AppData\Roaming\Io Interactive\HITMAN\TemporaryStorage (this is the file for hitman 2016 ). the file will look very similar to this but its a bit different but you will know when you see it. just delete that file and load up hitman 2 and you should be good to go.


#235

So i have hitman 2 collectors edition when i use this code it says i already own the product but when i launch the game the items are not there. Can someone help me? Thanks in advance!!!


#236

i’m having the same problem


#237

Game runs fine, but i’m having random CTD while arriving on rooftop near Dawood Rangan :confused:

Signature du problème :
Nom d’événement de problème: APPCRASH
Nom de l’application: hitman2.exe
Version de l’application: 2.10.1.0
Horodatage de l’application: 5bec3527
Nom du module par défaut: hitman2.exe
Version du module par défaut: 2.10.1.0
Horodateur du module par défaut: 5bec3527
Code de l’exception: c0000005
Décalage de l’exception: 000000000ec14f7e
Version du système: 6.1.7601.2.1.0.768.3
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: 0aa7
Information supplémentaire n° 2: 0aa71365584f9463fe8beb187d957f1b
Information supplémentaire n° 3: 3cc7
Information supplémentaire n° 4: 3cc7beaa1cbfa47ff9aa956f1926894c

Are some people having same issue?
Thanks for help!


#238

Hello,

I just bought Hitman 2, and I can’t go online at all. As I start the game, a window pops up which says “Connection Failed” and the game doesn’t connect to the Hitman servers, so I can play only in offline mode (that’s kind of lame, so I’m just going to make a Steam refund if the problem is not solved by the time 1st Elusive Target departs). I’ve been trying to reboot my router or disable all security and privacy settings in Internet Explorer, as one of threads suggests, to no avail.

Could you please advise about possible reasons and ways to fix this issue?


#239

I sorted my issue if anyone has the same on PS4. I needed to renew my licenses for my downloads to my account, I am able to play missions from season one now.


#240

I have that on to begin with and yeah, it does


#241

Something is really wrong with water LODs I mean, just take a look at this:

this is not the only place it happens, mostly it happens everywhere where there is aquarium at slightly bigger distance. broken AF and if you look close at ocean water in the distance, something is off over there aswell, grid patterns. Yes I know, tiles, but this is not what it should do/did in S1¨


#242

Then it seems a lot of people have this bug, but it’s not bound to a mission, location, or anything at all. Or at least it seems to me that it’s more or less random.
I have updated my second post now with a couple of VS2017 screenshots, not that it would help us, but I hope it’s somehow useful to the devs.


#243

The SLI profile is quite erratic. Sometimes I find myself with 50 to 80 fps with regular fluctuations but then if I’m look a certain way with the camera or in a certain area it plummets to 15 fps and the game is barely playable, this is also very apparent in the coop sniper mission when looking at the villa then looking at the mountain. I’ve noticed through when picture in picture is on screen the fps plummets then it pops up again once picture in picture is done showing, I have turned it off to save some trouble. A lot of this started with the new driver as the old ones I would get some low fps but it was fairly consistent and playable. I’ve tried switching to fullscreen (BTW for my twitch steams I get a black screen but audio but fully works on exclusive fullscreen. Plus if I turn on screen capture before the game starts the levels crash on load) but no difference.
Specs:
Windows 10 Pro 64 Bit
Intel Core i7 3930K at 4.2 GHz
16 GB DDR 3 1600 MHz
X2 GTX 980


#244

why i cannot connect to the server , network connection are fine i play in pc , hope u can fix it before the undying release , by the way the game are great


#245

I’m back on my primary computer and I realised what’s going on.

Apparently when I run this game on my main PC, not only does the game freezes but it also freezes my entire computer as well. I put the game in Windowed Mode with every Graphics set to Low and I see everything with Task Manager being frozen, MSI Afterburner being frozen, Steam has a Windows border around it which indicates that it’s not responding and of course, the audio crackling.

This is ridiculous, not even Arkham Knight does this kind of shit to my computer.
HITMAN 1 has no problems so why does this game has?

As already mentioned, this PC is running on:
Windows 10 (64-bit)
Intel Pentium G3258 (Tested with the CPU being overclocked and not.)
Nvidia GTX 1050 Ti (latest driver)
8 GB RAM

I do not understand why this game is struggling to run on my main PC but my secondary PC that has:
Windows 7 (64-bit)
Intel Core i3 4130
AMD Radeon R7 370 (latest driver)
4 GB RAM
can run this game just fine with no complete freezes and audio crackling!
What gives? I doubt it has something to do with my computer’s age because my second PC is literally a used school computer that I bought when they’re selling them.
This includes the CPU and the SSD but I don’t think the storage drive is the problem because I have to use an external HDD to play HITMAN 2 on my second PC due to the SSD being small.

I really need some help with this issue, I wanted to play HITMAN 2 but my second inferior PC is the only way I could play it fine but I don’t always have access to it because life. Besides, this game should run better on my main PC and it can but it causes my entire computer to freeze after every half a minute.


#246

@DeDMeaT

Also the same issue


#247

The game crashes moments after loading a save game in the Ark Society mission. The game worked perfectly fine until this last mission. It might be happening due to the large time spent on the final mission and probably the save file is large. I had spent approximately 5 hours on this final mission without having any issues and am suddenly facing this game crash problem now on loading saved files. I have the latest driver version.

Error logs

Faulting application name: hitman2.exe, version: 2.10.1.0, time stamp: 0x5bec3527
Faulting module name: hitman2.exe, version: 2.10.1.0, time stamp: 0x5bec3527
Exception code: 0xc0000005
Fault offset: 0x000000000ec14f8d
Faulting process id: 0x33cc
Faulting application start time: 0x01d47f3de322edb2
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\HITMAN2\retail\hitman2.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\HITMAN2\retail\hitman2.exe
Report Id: ee4425c2-5f12-4df8-84e2-7236f5a6a6a1
Faulting package full name:
Faulting package-relative application ID:

System config

Windows 10 64 bit
Processor: Intel® Core™ i7-6700HQ CPU @ 2.60 GHz
16 GB RAM
Nvidia GeForce GTX 960M
Total available graphics memory 12217 MB
Dedicated video memory 4096 MB GDDR5
DirectX runtime version 12


Hitman 2 Crashing with 0xc0000005
#248

#249

Hello!

I’m having an issue where Hitman 2 causes a complete shutdown/restart of my computer.
The game just black screens, followed by audio stuttering, and causes my computer to shutdown and restart itself. I’m not receiving any error messages.
This happens consistently anywhere between 30 to 40 minutes of game time. No specific level or action in-game triggers the shutdown.

I have no problem running any other game and my Nvidia drivers are all up to date. Changing any settings in-game or out have made no changes; the PC crash happens regardless.

Any thoughts or help on my issue would be appreciated.


#250

@chertt Sounds like overheating to me. You could try to monitor your heat levels with something like HWMonitor.


#251

@ALuserX I’m not entirely sure that’s the case.
Using HWMonitor, my PC is actually producing less heat when playing Hitman 2 compared to other games like Rainbow Six Siege or Rust. Both of which games do not crash my computer; only Hitman 2 does that.