# PS5 crash and connectivity

**URL:** <https://www.hitmanforum.com/t/ps5-crash-and-connectivity/3888>\
**Category:** Technical Issues\
**Created:** [January 24, 2021, 5:55am UTC](https://www.hitmanforum.com/t/ps5-crash-and-connectivity/3888 "2021-01-24T05:55:14Z")\
**Posts on this page:** 1\
**Showing post:** 3

<div class="post-metadata">

**Author:** ![YellowZR1](https://www.hitmanforum.com/user_avatar/www.hitmanforum.com/yellowzr1/32/55424_2.png) [@YellowZR1](https://www.hitmanforum.com/u/YellowZR1)\
**Post date:** [January 24, 2021, 1:11pm UTC](https://www.hitmanforum.com/t/ps5-crash-and-connectivity/3888/3 "2021-01-24T13:11:53Z")

</div>

> [@Highchicken](#):
>
> if anyone has an idea on a fix or a time to be fixed or something??

We don’t, but the dev team said that they’re looking into it.

> Players are encountering a ‘failed to fetch profile information’ error. This is most prominent on PS4/PS5.  
> **Status** : We are aware of the issue and investigating a fix.

> [@HITMAN 3 - Known Issues](https://www.hitmanforum.com/t/hitman-3-known-issues/2965):
>
> [FIND THE UPDATED KNOWN ISSUES LIST HERE](https://ioisupport.zendesk.com/hc/en-us/articles/360019127718-HITMAN-3-Known-Issues) KNOWN ISSUES ARE NOW TRACKED AND UPDATED ON THE [HITMAN 3 PLAYER SUPPORT HUB](https://ioisupport.zendesk.com/hc/en-us).

---

_[View the full topic](https://www.hitmanforum.com/t/ps5-crash-and-connectivity/3888)._