# Purchased / but not linked to my account / cant play?

**URL:** <https://www.hitmanforum.com/t/purchased-but-not-linked-to-my-account-cant-play/14816>\
**Category:** Technical Issues\
**Created:** [June 1, 2022, 9:23am UTC](https://www.hitmanforum.com/t/purchased-but-not-linked-to-my-account-cant-play/14816 "2022-06-01T09:23:27Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![47Agent](https://www.hitmanforum.com/user_avatar/www.hitmanforum.com/47agent/32/83030_2.png) [@47Agent](https://www.hitmanforum.com/u/47Agent)\
**Post date:** [June 1, 2022, 5:38pm UTC](https://www.hitmanforum.com/t/purchased-but-not-linked-to-my-account-cant-play/14816/3 "2022-06-01T17:38:18Z")

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Don’t know where else to put this, so I’m dropping it here and hopefully it’ll help SOMEONE. 😂

I’m on Xbox. Not sure if PS and PC (like Steam or Epic) work the same way, but on Xbox, if their service is down, Hitman (specifically) **WILL NOT** work. I think it’s because the ioi servers verify what content you own through Microsoft’s store. So if that service is down, no verification.

I have this link bookmarked to my phone: [Xbox Support](https://support.xbox.com/en-US/xbox-live-status)

This link is for Playstation: [https://status.playstation.com/](https://status.playstation.com/)

All of my Hitman 3 content is digital (Deluxe edition + 7DS + ALL content from the first two games). Whenever Xbox has a problem (especially Account & Profile or Store & Subscriptions) Hitman 3 doesn’t work. When I load up the game it shows I own absolutely zero content and tells me to “Get Access”.

So the first thing I check is the link above, Xbox Support.

Again, not sure if PS or PC does it like that too!? Also no clue if this relates to the problem in here!? 🤣

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