Friend cant access hitman 2 undying with a part one ownership and cant buy the upgrade pack either

my friend is on xbox and owns the part one bundle through having 2016 through game pass years back. he wanted to play the undying returns but it’s locked behind owning woa as a whole, even tho it’s part of the free starter pack it shows up as get access and the access is reliant on buying the part one upgrade. so he tries to buy the part one upgrade and it wont let him buy it, it says to buy any other edition even tho he’d be buying redundant content. what is going on and how does he fix it? also for context he’s on xbox one

Your friend purchased PartOne?
If so, can you access here to purchase it?

Slightly confused about this.

Hitman (2016) was never on GamePass, only Hitman 3 and then when it transitioned to WoA. It has since been removed.

Hitman (2016) did have some free level packs for Gold members back in 2018 (Paris, Sapienza, Marrakesh, and Colorado), but these level packs access would not have carried over to Hitman 2 when released as you needed the full game (and subsequently Hitman 3).

While it does say Play for Free in the graphic, I do not see any reference to just requiring the Free Starter Pack, or if this is free in the sense no additional cost to access if you own the full game.

If I get a chance, I’ll try with a dummy account for the FSP and see if I get access to the Undying today before it leaves tomorrow. Might be difficult with it being Mother’s Day and my wife having different ideas for today.

I know because I also got HITMAN (2016) with Xbox Live GOLD, but to get the access pass to HITMAN3, I had to first get the HITMAN Legacy Pack with HITMAN2.
If you owned the HITMAN Legasy Pack in HITMAN2, you would have gotten the access pass HITMAN1GOTY when you got HITMAN3.

Unfortunately, when HITMAN3 was retitled HITMAN WoA, the right to obtain the access pass was lost.

It is possible that the friend in this case did not get the HITMAN Legasy Pack in HITMAN2.
If he only owns HITMAN (2016) as the reason for not being able to purchase the HITMANWoA Upgrade Pack, it could be a case of not currently owning the HITMAN1GOTY Access Pass in WoA.

I completely forget that it available in Xbox Games for Gold (probably because I already owned it by that point). Yes, they would have had to previously imported ownership to Hitman 2, and then to Hitman 3. However, with the access pass import lost when there was the transition to WoA.

Downloading the Free Starter Pack, your friend would have limited access to The Oroboros ETA, and could play it multiple times (Berlin Egg Hunt is also available). This would be the free access for all players, including the FSP. Checking the Undying Returns, access options are The Undying Pack or the full game, I didn’t even see Part One as an access option, which makes sense as the ET is in Miami from Hitman 2. I didn’t check if there was an issue with purchasing Part One, in part because I don’t have a payment tied to this dummy account.

However, after that, they would only have Holiday Hoarders, Hokkaido Snow Festival, the introductory Dubai escalation, and the ICA facility.

@Grim47 I am afraid your friend never had access to the ET, just the ETA, with the FSP. Access transition was ended and communicated prior to ending. I can’t speak for why they had issues with purchasing Part One.