Hey, I preordered Hitman 3 Deluxe in the beginning of January for PS4.
The game pre-downloaded to my PS4, but now I could not launch it. It has a lock on it and prompts me to purchase the game again from PSN. I talked to the PSN support and they told me there is no issue on their side, I have a valid license for the game, Trinity pack and DLCs. I also have receipts, statement from my bank that I didn’t charge back, etc. However, I cannot find the game in my “Purchased” list on PS4, in the PS app, or on the website, and cannot download it or interact with it in any way. The only thing I could download, was a PS4 theme, which should be a proof that I had a pre-order.
When I checked my “Downloads” list on the website, it showed me a bunch of errors, as if the game tried to download under a different name. Screenshots of it are attached.
I wrote 3 emails to IOI, with 3-4 day interval between them, but haven’t got anything other that automated “Hey, we’ll respond some time”.
Is there any way to fix this?
I did that, that was one of the first attempts, I also rebuild the database, tried the Safe Mode, switched primary PS4 - nothing worked. Main point of this thread is to see if anyone else had that issue, and what they have done to fix it (if they did).
ah, thats the problem then! I had those Spare Keys because they came with my PS5 Physical Edition, so i think you’ll need to purchase only the Standard Edition.
Sorry for not being to clear on that, but hey you saved yourself at least some money
Well, hopefully I can get the developers to respond some time soon, when I tried to refund and buy again, PSN support declined to do I refund on the basis that 14 days and a few hours passed since the release date (I was waiting for dev response).
btw, you’re a good man Ochoa 
