HITMAN 3 - Technical Support

Free Access Passes for previous locations aren’t yet available on Epic, but should be coming shortly.

On PC, we are continuing to work on a solution with our partners to allow PC players who own HITMAN 1 or HITMAN 2 to import locations from those games into HITMAN 3 at no
additional cost.

We can guarantee that players will NOT need to repurchase the games.

Until we roll that out in the coming weeks, the HITMAN 1 GOTY Access Pass will be free to own for all PC players who pre-purchase or purchase HITMAN 3 in the first 10 days after release.

https://www.ioi.dk/hitman-3-pre-launch-guide/

I had contacted Microsoft bit they said to contact the game support.

The achievement for completing all mission stories in dubai wont unlock even though they are all complete

Platform: PS5

Description : The game will not connect to the servers. Have not been able to play now for three days straight. Where is your actual product support that is not just a forum? You actually have a splash screen that says to experience the full richness of the game it is required to be online.

Steps to reproduce: Start the game and press x.

Frequency : ALWAYS. Have not connected a single time IN 6 DAYS!

Attach or link to any videos or images that will help explain the issue.

1 Like

Platform: PC

Description : The game crashes random points in China. Didn’t happen at all during the first 3 missions. Played China for about 40 minutes and it crashed. Now it crashes within 2 minutes of getting into the level. Tried loading saves and starting over. Same thing.

Steps to reproduce: Not sure. Tried all sorts of ways.

Frequency : Pretty consistent.

I found no other places where to get help…and I dont see anyone talking about switch.
I feel so bad, It wasted 70$, I wanna cry and I’m needing answers…
(Im actually really crying…)

Platform: Cloud Nintendo Switch

Description : We are told that the game will stops if you have a bad internet connection but that no my case, I have a well behaved internet and the demo of the game runned correctly and perfectly…I bough it and then, even doing nothing make it stops after 20 seconds. You can see what I mean in this link.

I bought ugly cloud version because I couldnt wait for PS5 to be available to buy again…
Do I have just to wait or something like this?

https://twitter.com/i/status/1354274390335098883

2 Likes

Platform: PS5

Digital

Description: When finishing the bangkok level, the game tries to authorize my account but fails. It keeps saying fetching and tells me to retry after a while or go to menu. I tried loading a previous save and restarting the game. this is going on for 2 days now. It also told me to contact costumer support iff the problem stil persists. wich i did. they redirected me to this forum and a developer should contact me.

Steps to reproduce: finishing bangkok level, loaded save, previous save.

Frequency : for 4 days now, lots.

Attach; https://twitter.com/i/status/1352710480683479041

I’d thought that the dumpster fire was being extinguished- wrong. Guess someone should’ve set a re-flash watch, because servers are down again. My old friend, the “Disconnected” pop-up has returned. Moreover, it did so seconds before completion of the last round of an escalation, so thanks a bundle for THAT, IO Interactive.

Platform: XBox One (early-purchase digital download)

Issues (now there’s two!): No server connection, AND missing all Hitman 2016 locations

Description: Seriously, do you guys really need the trainwreck connectivity problems reiterated ad nauseum? Please see a gazillion other posts for every variant on every platform under the sun exhaustively described. Then add me as a +1. It’s not all bad though; finally got online last night approx. 6:30pm EST (Mon., 25 Jan.), played through the night, and it stayed up and running until just before 7:00pm EST today (the 26th). So you made it a full day- kudos I guess. World’s tiny horn playing in victory for you. Second issue is the missing Hitman 2016 locales; I have my legacy kit unlocks (like the concealable knife) presumably per the Hitman 2 import. So tack that little bonus onto my issues. Own the 2016 GOTY content per the Microsoft Store, already showing downloaded, so the same functionality problem there as everyone else.

For the other fans, I contacted the Microsoft Store for a refund; they declined it- they’re worse than useless. However, I contacted Chase and asked them to put a demarche on the transaction as fraudulent- they were more than willing to assist. Turns out they define denial of service and failure of delivery of promised goods in precisely those terms. Just so everybody knows, you do have options.

1 Like

Is there a ps4 player here that can’t go online? I transferred the progress but it doesn’t appear to have been transferred (it appeared on the site to transfer but not on the game). After the progress was transferred I opened the playstation and entered hitman 3. I chose the language again but nothing appeared. Do I have to go online to give me progress? Please solve online on PS4 in Romania (Europe).Please Travis.

[quote=“Travis_IOI, post:1, topic:2964”]

Platform: PC digital

Description : I own hitman 1 and 2 with all dlc on steam
My save is converted to epic and it did transfer my feats from HM2 but i dont have acces to any of HM2 content and it says i need to to rebuy it

Steps to reproduce: You tell me ?

Frequency : Since launch

This is default situation to all of the Epic players.
It happened because of HITMAN 2 game is not present on Epic.
Developers promised to give those locations to the owners of HITMAN 2 on Steam for free, but it will take unknown amount of time due to certain circumstances. But if you don’t want to wait, you can buy HITMAN 2 Access Pass with 80% off within first 14 days after HITMAN 3 release and get those locations in no time

Same here.
Captured requests on Hitman launch, so…
request for config.hitman.io/config/pc-prod/8_1_0 with query ed55aa5edc5941de92fd7f64de415793
and response is 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
So i suppose game actualy getting some version.
But the request are not repeated when i click Retry

Platform: [PC]
digital

Description : HITMAN 3: Progression Carryover website shows outdated progression during carryover process from STEAM to EPIC.

Steps to reproduce: Tried multiple browsers, refreshing page, clearing cookies.

Frequency : Exporting data step keeps loading old progress.

Website Vs Hitman 2 progress in STEAM;

(Edit) I managed to fix this by deleting and remaking my IOI account and relinking my STEAM account

Platform: EGS

Description: Can’t get the Icebreaker achievement. Done all the mission stories in Chongqing several times, even tried to do them all in one run, but no achievement.

Steps to reproduce: Finish all the mission stories in Chongqing.

1 Like

Platform: EGS

Description: Can’t finish the challenge for opening the shortcut in the lift shaft in Chongqing. I opened it a long time ago and can’t even reset it to open again/ The challenge didn’t pop.

Steps to reproduce: Open the shortcut in the lift shaft in Chongqing.

Platform: EGS

Description: Can’t finish the Nothing As It Seems challenge. I tried to photograph during the family meeting in Dartmoor, many angles, with just Alexa or all the family on photo, but challenge is still not done.

Steps to reproduce: Photograph Alexa during the family meeting.

1 Like

Platform - PC (though I’ve heard it happens on console too)

Description - I attempted to kill all agents on the Berlin mission: once during “story mode” (spawned at Bus Stop), once during normal play (different spawn).

Steps to reproduce - I apologize in advance that this part will be a tad lengthy, I had gotten bored and decided to try and piece together how this functioned.

First I attempted to kill all 11 agents present during the “story mode” (spawned at normal Bus Stop, Professional Mode) in one playthrough. I killed all agents (including Price, near the beginning) except for the five present for the “office shootout” event (Montgomery, Chamberlin, Thames, Banner, and Davenport), as well as Green and Rhodes (I had knocked them both out and left a remote explosive so I could eliminate them later). Starting the shootout with 4/? agents killed, killing any agent in the shootout causes the game to freeze and crash (tested with event-provided sawed-off shotgun, Hackl 9S covert, and thrown combat knife). Detonating the remote explosive after flipping the desk over allowed the shootout to play out as normal, however any agent killed after the objective is completed registers as “non-target killed” (tested with event-provided sawed-off and ICA SMG Raptor covert). Additionally, a new “failed” objective appeared (please see attached photo).

The second time, I attempted to kill all 10 agents during normal play (Biker Gang spawn, Professional difficulty). Like with my first attempt, I killed all agents except the 5 present in the “office shootout” event, and kept Green and Rhodes knocked out and alive with an explosive nearby. Unlike the first try, I was able to initiate the shootout with 3/5 agents down, kill all 5 agents present (tested with event-provided sawed-off and ICA SMG Raptor covert), then detonate the remote explosive on the last two, with all kills made counting as “target killed”. However, if the remote explosive was detonated after kicking over the desk and starting the shootout, the game would crash.

I’m no game designer, but I’d assume that in terms of the game crashing and freezing, there is some kind of internal conflict between the scripts/codes/whatever that trigger the “retreat” event (when you complete the objective) and the “office shootout” event (tested after the desk was kicked over).

EDIT: So I opted to try the same process as my second attempt, but this time killing Rhodes and only leaving Green alive, unconscious, and rigged to blow. The crashes kept happening, and it occurred to me I always kill Montgomery first when the crashes happen. Apparently, no matter if you kick the desk over or hide from him, if you kill him before killing the other agents, it’ll crash the game. At the very least, when I killed him from stealth during the “office gathering” event, I had to kill Thames, Davenport, and Banner before I could kill him and NOT have the game crash.

Platform: PC
Digital - Deluxe Edition

Description : Discover Dartmoor is stuck at 18/22 progress even though there are no markers for undiscovered areas. Attempted to delete local files per a number of suggestions, but it didn’t work.

Steps to reproduce: Not sure? It just happened during regular gameplay. Try to discover all the locations in Dartmoor I guess?

Frequency : Always or N/A

One week since launch. Still haven’t successfully booted the game on PC once.

IOI hasn’t responded to any emails. Haven’t seen any replies here or in the Hitman discord. Epic games customer just sends back a canned response basically asking if i’ve tried turning it off and on again.

This sucks.

Platform: PC (Epic Games)
Digital - Standard edition

Description : Ever since I purchased the game I’m still unable to play it. The game just crashes without even getting to the main menu

Steps to reproduce:

  1. Open the game
  2. Click Play
  3. Get a black screen
  4. A few seconds after that, the game closes

Frequency : ALWAYS

Please fix this, I don’t want to refund this game and I really wanna play it.

I tried a bunch of solutions I found online, NONE of them worked.

1 Like

Platform: Xbox One
Disc or digital?: Digital

Description : I preordered the Hitman 3 Deluxe Edition for the Xbox One from Gamestop. They gave me a receipt with a code to redeem. However, when I redeemed the code, installed the game, and looked in my addons, I did not have the Trinity Pack pre-order bonus. It’s 7 days since I got the game, and I assumed Gamestop would email me the code for the Pre-Order bonus, but I still don’t have it.

Steps to reproduce:

Unknown

Frequency : Since Launch