[SOLVED See Below]
Description : When I click “Play” on the launcher, the game does not start. When I attempt to run the benchmarking tool, the benchmarking tool will not start.
Frequency : Always
Longer Description : When I click “Play” on the Hitman 3 launcher, Hitman3.exe will appear in the task manager, it’s memory usage will start increasing, then it will disappear from the task manager and the Epic Games Launcher reopens.
Event viewer provides the following information:
Faulting application name: hitman3.exe, version: 22.214.171.124, time stamp: 0x60084611
Faulting module name: hitman3.exe, version: 126.96.36.199, time stamp: 0x60084611
Exception code: 0x80000003
Fault offset: 0x0000000000e44be4
My basic system information is the following:
Operating System: Windows 10 Home 64-bit
Processor: AMD Ryzen 7 2700 Eight-Core Processor (16 CPUs), ~3.2GHz
Memory: 24576MB RAM
Available OS Memory: 24502MB RAM
DirectX Version: DirectX 12
Card name: Radeon RX 580 Series
[SOLVED] After updating Windows 10 to a newer version, I no longer have the issue. (It only took a few days of intense frustration to figure this out)
What didn’t work: I had tried going into Settings > Update & Security and checking for updates. Widows reported that I was up to date. However, I was only on Windows 10 version 1703. Being on this older version seems to have prevented some games that use Directx 12 from launching.
What did work: I went to Download Windows 10 and updated to Windows 10 version 20H2.
You can view which version of Windows you have installed by going to Settings > System > About and looking for “Version”. I hope others are having the same problem because it was an easy fix compared to how long it took to find it.