I have been playing Hitman 3 for a long time but It has been close to a week that the game keeps crashing at the start load screen just as it’s trying to fetch my profile… the game works fine online and offline on the other ps4 accounts but on my account keeps crashing. It works offline on my account as well. I can even enter it offline on my account but whenever tried to be online on my account it crashes at fetching my profile… . I reinstalled the game twice, deleted all saved data including profile data and messaged IOI but they didn’t help much. What should I do? Thank you.
contact ioi’s support email or file a request at their Zendesk website
Emailed them but they didn’t help much
Buy a Xbox. 
Just messing ofc
If I were you I’d try the game on a friend console or after resetting yours if it’s not a big problem. May be you could try using other networks too or even a vpn. You can try opening a ticket on IOI support site but they did not solve my problem ( my favourite contracts are broken )
1 Like
i used other networks, i contacted ioi support, and still not fixed. don’ know what to do anymore
1 Like
an update. I totally initialized the PS4, installed the game again, but again at fetching my profile the game crashes. Honestly I’m shocked,I don’t have a clue what to do. Is there a way that I can contact IOI directly? I mean, what should I do?
It could be an issue related to your profile like mine. I am not sure you can reset the profile, in any case I think you will lose all unlocks ( other forum members could know more about this ) so this should be your last resort. You could try open the ticket anyway, after that may be you can include Clemens handle in this thread to ask for help.
1 Like
how can i reset my profile? and how can i get hlep from Clemens?
I suggest you to first open the ticket, then if nothing happens use the @ character in a message to mention clemens_ioi to get his attention. Only if this does not solve the problem, search the forum for info on how to delete the profile but be sure to understand the consequences. Not to mention it’s not sure it will fix the problem.
I hear you, and this is indeed very frustrating. Let me try to investigate and get back ASAP.
4 Likes
Thank you so much, I really appreciate that.
Can you DM me your IOI account mail and online ID? (Gamertag, PSN id etc) 
2 Likes
Sent you. Did you get my DM?
1 Like
Here is what Zendesk told me at the end after I told them that PS experts tell me that this problem might be related to your corrupted IOI account:
Now, I think only you @Clemens_IOI and the team you sent my info, can help me to have my account back. So if you can and it is possible for you, please help. 
1 Like
what was your issue and how did you solve that? been a fucking month i cant play the game, nobody answers and i dont know what the fuck to do
My favourite contracts screen is empty and I cannot add any other contract to it, I get disconnected. I opened a ticket but nothing happened, so I still have the problem. Like you, it happens only on my profile, other profiles are ok.
I would like to help you, but I am not sure how I can.
1 Like