I think maybe it was Silvereyes(?) that made a similar topic in the previous forum. With my work being a source of frustration I felt compelled to (re)make this topic to allow others to share their experiences, gripes, and/or praises for things going on in their occupation.
You’re welcome, Silvereyes.
Okay. Me. Boy… I work at a hotel on what is referred to as the ‘Audit Shift’ or graveyard. The owner is currently in “rehab” (big boy jail/prison) for charges related to Driving while Intoxicated. He should be back sometime in July. That’s going to be treat. not. He’ll come out either better or worse. He definitely won’t be the same.
Then there’s the General Manager… I guess they don’t make me the GM because of my personality… Lacking in maybe cordiality, or I’m too easy going… I don’t know, and I don’t care. It’s not a responsibility I ever wish to take up. Even if it comes with a monthly salary. Anyway. Our GM. I got off the phone with her after she called me wanting to know how to fix something related to a guest that trashed their room and stole the T.V. (along with some other stuff, I think). These douchebags then put their credit or debit card on hold so nothing else could be charged on it. So, the GM was wanting to charge them for the damages to the Rm. She goes right to PAYMENT, posts a credit (back) to their card! She needed to first post the (+)fee for whatever damages, THEN go to (-)payment. But since she went to payment before posting any fee - she typed in whatever amount and it goes through as a (+)payment… Which is a credit back. Now since their credit card is deactivated - we can’t just go in and do it the right freaking way!
Well, one could manually put in an Authorization Code… But that’s getting into a touchy area. It could be disputed or reversed. Apparently they had another Credit Card on file. I have no idea what she did, but she was able to pull that up then did God-knows-what with it. I had her texting me screenshots of what she was doing. I think she realized how badly she messed up, because she didn’t send me anymore screenshots. Probably too embarrassed.
I’m supposed to have tonight off… But I’m really curious as to what she did, and could almost go up there to see for myself. Maybe even try to fix anything that might be messed up. Because by the time I go back, it’ll be too late to fix anything.
The job can be an abundant source of headaches at times. But I guess it’s what I need to do. They’d be royally fk’d if I ever had to quit or was put into the hospital.